Because the client does not see the cost of the hardware as an individual line item, he simply gets given a service that he pays for over a period. However, with the advent of our as-a-service solutions, this is no longer a problem. Although companies soon discover that the cost of supporting these devices escalates rapidly, you have still lost the deal, and often end up replacing these products a year down the line with a customer who is disenchanted with biometric solutions as a result. Gary Chalmers: Cheap products are really difficult to compete against in a capital expenditure-based sale, as they always appear to have a much lower cost of entry than good products. For example, if a person typically clocks into work Monday to Friday, from around 7am in the morning till around 5pm in the evening, but then suddenly clocks in at 3am on a Sunday morning, IQSuite’s AI would immediately see this as a break in a normal routine, and alert the security desk or require a second-factor authentication.ĭataweek: How do you stay competitive with the likes of cheap imported products similar to yours? The AI engine searches for patterns, and is able to pick up potential fraud, and mitigate it, in real time. This allows us to replace a device BEFORE it fails, ensuring 100% uptime.Īnother significant use of AI is in the prevention of fraud. For example, iPulse uses AI on Microsoft Azure to predict when biometric devices might fail, using millions of statistics available from hundreds of clients to calculate patterns. AI is coming into its own, offering unique solutions that were never available to clients before. IoT is required to offer anything as a service, and as such, it is most definitely the core factor in future systems. Gary Chalmers: The entire IQSuite product set is built on IoT, with every device connecting directly to the Internet. ![]() Typically these costs are as much as 75% lower than legacy systems over a three year period.ĭataweek: How do IoT and AI fit into the context of what you do? Are they just marketing hype, or are there practical examples of how they’re shaking things up? Cloud-based systems are typically offered as-a-service, with customers paying a monthly fee that includes all the hardware, software, service, maintenance, licensing and support. ![]() When it comes to total cost of ownership, legacy systems require really large capital outlays upfront, followed by years of expensive and labour-intensive support. The ease and speed of integration with other products, the ability to deploy remotely, and more importantly, provide remote support and maintenance of systems, have rendered older systems obsolete overnight. Gary Chalmers: Cloud is definitely the game changer. Some of the products we are focusing on include Bluetooth devices, modems and breathalysers from a hardware perspective at the moment, and AI, machine learning and online matching algorithms from a software point of view.įor example, our devices have been linked to modems for years to connect to the Internet, however, with cloud-based technology, we have recently brought SIM management into our dashboard with a large mobile network operator, allowing our clients to monitor and recharge their SIM’s data from inside our IQSuite device dashboard.ĭataweek: Are there any particular technologies emerging or being researched in the field of access control and biometrics that you think will become game changers in the years to come? Moving to cloud has opened up endless possibilities for rapidly integrating other products into our own, and providing uniquely synrchronised solutions that were simply never available to disparate locally hosted solutions. On the back of this, we have built an industry-leading ‘as-a-service’ range of products that include access control, time and attendance and identity management. ![]() ![]() Gary Chalmers: iPulse was one of the pioneers of moving access control to the cloud. Dataweek: What are some of the latest technologies that your company is either actively deploying into its latest products, or researching for future products?
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